Project assistant privacy notice
This notice describes the ASK AG project assistant introduced on 22 October 2026. Share only information needed for a playground enquiry. Do not upload identity documents or sensitive personal information.
What is stored
With your confirmation, we store your conversation, visitor-entered requirements and selected concept references in our website database. Signed-in uploads are stored privately. We use a secure session cookie to associate your browser with the conversation. Session records expire after seven days of inactivity; expired records are removed when the assistant next starts a conversation.
Saved project briefs and uploaded documents remain until deleted from your account or through an agreed removal request. Signed-in documents attached to a draft may also remain if the chat is cleared before saving; contact info@agactiveplay.com to request their removal. Clearing chat does not delete saved briefs or separate studio designs.
Optional client accounts
You can send a Quick Enquiry without an account. If you choose to register, we store your name, email, a salted password hash protected by a server-only secret, and account security records. Passwords are never sent by email or stored as plain text. Verification and password-reset emails are sent through Resend to the address you supply. Links expire after 20 minutes and can be used once. Essential client sign-in cookies expire after seven days; password changes invalidate previous client sessions. Account records and saved enquiry briefs remain until you request their removal through info@agactiveplay.com. Client accounts do not grant access to staff inboxes, private design administration or connected ChatGPT apps.
AI and access
The interface shows whether the AI connection is configured. In guided mode no conversation is sent to an AI provider. If enabled, conversation text and project brief context are sent server-side to OpenAI to generate replies, with response storage disabled in the API request. Provider handling remains subject to its service terms. Uploaded files are not sent for AI analysis in this release.
Only your signed-in account can retrieve its briefs and files through the customer APIs. When you explicitly request design-team review, authorised AG administrators can read the submitted brief and conversation in a private review queue. Uploaded files remain restricted to the uploading account in this release. With the separate forwarding consent in Quick Enquiry, each message and the current project/contact details are saved to a private AG enquiry inbox and sent to info@agactiveplay.com through Resend when the sending service is configured. The interface distinguishes saved enquiries from emails accepted for delivery. Provider acceptance does not confirm inbox receipt. Private files are not attached or made public. Enquiry inbox records become eligible for removal 90 days after their last update; cleanup runs when another enquiry is queued, so removal may occur later. Clearing chat does not delete messages already shared with AG or emails already sent; contact info@agactiveplay.com for removal requests. CRM and automatic WhatsApp forwarding are not active.
Control and contact
Use “Clear chat” for the current session and “Delete brief” for a saved brief and its attachments. A separate studio design must be managed separately. For access, correction or removal enquiries, prepare an email to info@agactiveplay.com.